Policy

We are dedicated to protecting your rights and guaranteeing your satisfaction with the services we provide, which is separate from your rights under the Consumer Rights Act 2015.

To enable us to deliver a superior service efficiently, you are required to:
* For your safety, please inform our staff of any allergies to chemicals or substances before receiving services.
* If you have any concerns about the salon, staff, or services, please report them to the staff or salon manager immediately.
* Should you notice any unusual reactions, infections, or conditions related to your nails, please notify the staff or salon manager right away.

A. Pricing

1. Our service prices and additional fees are displayed on the price list. Please review these charges before your service.

2. Additionally, please be aware that long nails, nail designs, removal, french tips, deep french tips, three or more colors and specific nail shapes (such as coffin, stiletto, oval, almond, ballerina, and duck shapes) require extra charges. Please inquire about pricing with our technician before your service begins.

B. Guarantee

Please note that nails are delicate and require gentle care. To ensure they remain beautiful for weeks after your service, treat them with kindness. Our guarantee policy is as follows:

1. While receiving any services please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

2. As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails. Any subsequent changes to color, design, nail shape will be subject to a fee.

3. Gel polish manicures, dip powder nails, acrylic nails, gel-X, builder gel/hard gel services are guaranteed for 5 days. If you notice any chips, cracks or lifting within this timeframe, please contact us to schedule a complimentary repair using the original service color.

4. Within 5 days of your initial service, you must schedule a repair appointment. Your original nail technician will repair your nails/toes, unless you prefer to receive service from a different technician, in which case our manager will provide the repair service.

5. Repairs for breakages, tears, and corner breaks after the guarantee period will incur a charge.

6. Regular polish services are not covered under our guarantee.

7. We cannot be held responsible for any infected nails. Please be assured that our tools and equipment are thoroughly disinfected and will be presented for your inspection.

C. Refund

1. No refund will be given because you have simply changed your mind or for any other reasons.

2. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.

Appointment

1. To ensure the full duration of your treatment, please arrive 10 minutes prior to your scheduled appointment. Late arrivals will be accommodated as walk-in clients. If you need to cancel, please provide 24-hour notice.

2. When scheduling, please inform us of any additional services required (nail design, nail soak off, etc.). This information will help us assign the right technician and allocate sufficient time for your service.

3. We reserve the right to refuse service to anyone.

D. Gift card

1. Gift card are not refundable or exchangeable at any time.

2. Gift card are not redeemable if lost or stolen

E. Methods of Payment

We accept cash. All credit/debit cards will get additional 3% fee from card processing company.

F. Surveillance

For safety purposes, our premises are monitored with Digital Video Surveillance

G. Child Safety

For the purposes of safety and insurance liability, children must be accompanied and supervised by an adult at all times while in the salon, and are required to sit with their parent. As a parent or guardian, you will be held liable for any damage caused by your child within the salon. In consideration of our clients’ relaxation, we kindly request that you ensure your child refrains from running around, yelling, or crying.

H. Compensation

1. Please present your preferred polish bottle to your nail technician. A $10 surcharge will apply for any broken bottles.

2. Our nail salon maintains the right to request compensation from customers for any damage caused to our property by themselves or their children.

3. Please keep all your belongings with you for your protection. We will not be responsible for any lost or stolen items. We stand by our services and guarantee your satisfaction, prioritizing your safety and comfort in our carefully designed environment.

Thank you for choosing us.

Trang Nguyen